When the customer is happy, everyone is happy. Right? This concept makes sense for fast-food burger chains, but is it applicable in the commercial real estate industry? We think so.
In fact, CRE landlords have more power than they might think when it comes to tenant relationships. To illustrate this, here are five easy ways CRE pros can improve relationships with tenants.
1. Stay on Top of Repairs and Maintenance
Be proactive when it comes to maintenance by scheduling it regularly to prevent future problems and find any that have gone unnoticed. If you have the right CRE software, you can schedule and manage all aspects of building repairs and maintenance in the same place and receive notification reminders about inspections and other key dates. At the very least, make sure you respond to repair and maintenance requests quickly and courteously.
2. Strategize Your Showings
You can start off on the right foot with your tenants in the prospecting phase, actually. By showing your prospects what they want to see instead of only what you want to show them, it builds trust and creates an environment of transparency. If you’re not sure where to start, a pre-showing questionnaire can help you identify your prospect’s priorities (and avoid problem tenants from the start).
3. Maintain Clear Communication
More often than not, tenants will be more frustrated about a lack of communication than any real issues they’re experiencing. If you can be friendly, proactively communicate and send out regular newsletters or memos, you can keep your tenants updated about changes, events, repairs, maintenance and/or rent.
4. Stay Apprised of Important Dates
If you’ve forgotten an important date related to your leases and/or tenants, you’re not alone. It’s a common issue for CRE professionals who don’t have some sort of date reminder system set up. With Quarem, you can set up critical date reminders, collaborate with others remotely and stay updated about anything you need to address in the near future. If tenants know you are thinking about them and prioritizing them, they’ll be more flexible and easy to please.
5. Keep Humanity in Mind
If all you can do is treat your tenant with a little more respect, that’s a start! Tenants and landlords have professional relationships, but adding a little humanity to your interactions and efforts can go a long way with your tenants. Remember that tenants are humans at the end of the day, so treat them accordingly if you want a positive relationship.
If you’d like to see how CRE software like Quarem can help you improve relationships with tenants, request a demo today.