The old adage, “Behind every successful man, there is a woman” highlights the value of partnerships and the importance of seeing beyond appearances. It’s healthy to acknowledge the support one receives in his or her life when one marks a certain achievement. Here at Quarem, we embrace that concept because we know that our lease management software support is a big part of what sets our software apart from our competitors.
The Unexpected Cost of a Poor Support System
Let’s consider how a poorly executed support system might affect you, your success or your product. You may recall a time when you reached out for support on a new product only to receive a generic or lukewarm response. It can be a frustrating experience, one that likely signaled an end to your personal trust in that product or brand.
Now imagine if you were that company. How would a poor support system affect your bottom line? Even if you present a well-crafted product that is, or would be, in demand, if your business does not capably support that product the dominoes will begin to fall. Your product will lose its placement in the marketplace. Confidence in your brand will erode. Your ROI will diminish.
In other words, a great product alone won’t get the job done. Poor support creates unexpected costs such as wasted staff time and missed insights. That’s why we back up our industry-leading lease management software with the support you want and would expect.
How Can You Quantify the Value of Lease Management Software Support?
Customer satisfaction can seem immeasurable, but the effects here will reverberate through your entire business. Informal handoffs lacking training and an absence of ongoing support will doom a lease management software company from the outset of each client onboarding. When you back up your product with a visible and reliable support mechanism, you will be able to appreciate the value that emerges through better brand sentiment and customer retention/satisfaction.
As an example, confident user adoption means that clients will be less likely to resist new options and alternatives. This means that, on a user level, a more cohesive experience, backed up with accessible support, will have a positive effect on user adoption rates.
Timely and intelligent responses from a support team also mean that businesses will realize the benefits of their investment faster. Support teams can also help organizations to avoid costly mistakes. If you’re looking for assistance with audits or guideline changes, especially if new laws or regulations have been implemented, your software should keep up with these trends and that support team should be there to coach you through the adoption process.
A strong support component will also help you to integrate new features as they are released. This means that you and your organization will be able to take full advantage of innovative supplements from day one. New features will add no value if customers are not notified of their existence and educated on their use.
A Fictional Case Study on Proper Lease Management Software Support
Imagine a national retailer that is responsible for managing hundreds or even thousands of commercial real estate properties.
In this scenario, the organization will likely select lease management software with a strong emphasis on automation. Streamlining management tasks is paramount considering the number of properties. However, when that software is coupled with the right support, that organization might quickly realize the ease and potential benefits of, say, migrating a legacy lease. With proper support accessible, that business could also enable more efficient workflows while keeping up with new accounting rules across their many territories.
When it comes to a fully automated system that can make it all happen and in more ways than one, software with a strong support team backing it can help you save money, and not just because of automation. The true savings will be using that valuable software to its maximum potential leveraging each feature that is pertinent to your business and adopting new features early in the release cycle.
What Does Exceptional Lease Management Software Support Look Like?
At Quarem, we pride ourselves on multi-channel accessibility through phone, email or chat. Our satisfied clients know they can rely on a quick response to issues as they happen. Our support also features a comprehensive knowledge base for those users who prefer self-service. We also put a strong focus on routine training so that our support team is always up to the task.
Here at Quarem, we leave nothing to chance. That’s because we believe in our mission and our product as much as our most satisfied clients do. To date, we serve and support a wide range of industries and pride ourselves on helping these diversified businesses to get the most out of our commercial real estate software. Our clients also have the benefit of having access to our President, our visionary, John Rice. From the very top, our goal is to ensure you are getting the most out of Quarem.
If you are looking to test drive a reliable, fully integrated and innovative platform that can stimulate your ROI to new levels, we would love the opportunity to showcase the benefits of our lease management software. Schedule your free, no-obligation demo today.
