5 Common Problems with Tenants that Drive Property Managers Crazy

 June 13, 2017

By  Guy Gray

Let’s face it, dealing with clients in any line of business is a feast or famine type of scenario. This is especially the case for CRE professionals. When you see that caller id or read the email subject line there’s a 50/50 chance for bad news over good. The toilets are flooded. My neighbor is stealing my parking spaces. I accidentally blew a hole through the ceiling.

Managing tenants is a necessary task in commercial real estate, but also one that is fraught with stress and one that keeps you on your toes wondering, “what’s next?” Professional and reliable lease administration software and property management solutions, such as those offered by Quarem Property Management, can help manage tenant relationships, taking the stress out of day-to-day communication and problem solving.

Where’s the Money?

Perhaps the most common problem with CRE tenants is timely payment. If we had a dollar for every minute spent chasing down that monthly rental check, well, we could probably buy a CRE property or two ourselves. Quarem can help by sending automated payment reminders. Quarem is also an excellent way to easily track payment dates across all accounts. Catching recurrent missed or late payments can help when deciding to take additional action on an individual lease, which can avoid larger problems and help get properties back to being profitable in a timely fashion.

Hello, is Anybody Out There?

On the topic of communication, whether it be a missed payment, required documentation or return of an intent to renew, getting in touch with tenants can be frustrating. Hearing crickets in response to multiple emails or voicemail messages is far from uncommon when dealing with busy business owners. Quarem’s software solutions can help equally busy CRE professionals by tracking communications and individual contact. Similar to payment reminders, other types of communication may also be automated, freeing up your valuable time to tend to important business details.

How’d You Get This Number Again?

We’ve all had that midnight call. The one where we’re reaching blindly for the phone out of a solid-night sleep just to find your commercial real estate renter on the other end of the line. While you want to provide excellent customer service, it’s often hard to find the fact that a lightbulb has gone out on the building’s sign an important issue when you’re short on sleep. Quarem’s Access and Vantage platforms allow tenants to communicate securely with property managers. Put in requests for maintenance or simply send a quick note. The instant ability to get their message across will also give you peace of mind and sound sleep.

Yes, the A/C Unit Stays with the Property

Keeping track of office furniture, fixtures and other peripherals in individual units can often seem like an impossible task. This office unit came with computer desks and alarms. That one was unfurnished but did have a refrigerator left by a previous tenant. Quarem knows that each individual piece of furniture is a valuable asset for your CRE portfolio and that even small losses can add up over time. Quarem’s property management solutions can help track furniture and other inclusions to help save you money and time hunting down the answer to questions such as which table belongs in which office.

No, You Can’t Sublease…or Raise Farm Animals

Whether it be a change in business type, the ability to sublease or the number and location of parking spots that come with an individual property, answering questions regarding lease provisions can take up a great deal of a CRE manager’s time. The greater the number of properties, the more questions you’ll be able to answer easily with Quarem’s at-a-glance lease term compiling. Both tenants and property owners can look up specifics of their lease and confirm at a glance they really shouldn’t be raising chickens in the basement or subleasing the property to a firework factory.

From lease abstracting to administration of individual tenants, Quarem has the technology and tools to make CRE professionals lives easier. Some of the biggest tenant concerns are handled in a breeze, freeing up more time for property managers and owners to get back to the business of building their CRE empire.

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About the author 

Guy Gray

Guy Gray serves as Chief Operating Officer overseeing our technology and client services teams. He is responsible for guiding Quarem application development, networking and security, as well as new client implementations.

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