Why You Shouldn’t Overlook Training and Support When Shopping a CRE Software Solution

 April 26, 2018

By  Guy Gray

You know that old saying, “If you love someone, set them free?” Yeah, they weren’t talking about software. Yet, it seems like many software solution companies these days do just that when it comes to their offerings. They sell people on what their software can do only to abruptly leave them to fend for themselves when it comes to actually learning how to use the software effectively.

As an esteemed philosopher once said, “Ain’t nobody got time for that.” This holds especially true if you’re a commercial real estate professional. With the self-service model of many SaaS businesses in the CRE industry, adequate training and customer support often are not core offerings. Getting oriented with new software is best done with the help of experts. That’s why you shouldn’t overlook training and support when shopping a CRE software solution.

The Importance of CRE Software Training

As anyone who’s mentored a new hire at a company knows, the initial training period for new environments and products is crucial for future success. To get started on the right foot with the CRE software solution you’re considering, you need proper initial training on how you as an individual can specifically use the application to meet your needs.

That means no “one size fits all” approach will do. You need personalized implementation training — preferable both onsite and online — to maximize the utility and value of the CRE software. Ask the CRE software salespeople or representatives these questions:

  • Will you teach me how to actually use the software?
  • What are best practices with this software?
  • Can you answer my other initial questions about the software in a timely fashion?

The Importance of CRE Software Support

You’re not going to be an expert with CRE software after some initial training, however. To truly get the most out of commercial real estate software, you’re going to need continued guidance after you get some experience with it and run into complications, concerns or questions. That’s why the right CRE software team will:

  • Actively pursue your feedback and questions
  • Offer continued growth and professional development opportunities
  • Give you CRE industry and tech world best practices and updates
  • Offer continued technical training online or onsite
  • Analyze your use of the CRE software and offer feedback

The Benefits of a CRE Solution That Provides Both

It’s not good enough for a CRE software solution to just provide training or just provide support. You need both. With just training, you may start off strong with the application, but will quickly run into issues as you start using it. With just support, you may not know where to start and will likely flood the support team with questions — an extremely inefficient way to do things. The right CRE software solution company is not content to love you and let you go. They’ll love you, help you succeed and do everything in their power to keep you happy.

Want to see exceptional CRE software training and support in action? Request a demo with Quarem today.

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About the author 

Guy Gray

Guy Gray serves as Chief Operating Officer overseeing our technology and client services teams. He is responsible for guiding Quarem application development, networking and security, as well as new client implementations.

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